Frequently Asked Questions

Am I required to have Epic training?

If you are a physician or MLP and have > 12 clinical encounters in the last year you must complete training in order to be giving full access to Epic. (A Clinical encounter is defined as: admit/discharge, consult, or procedure.)

When are Epic Training Classes offered and how do I sign up for training?

Please contact our Epic Training Logistics Team at 813-844-3883 or email us at

How do I reset my password

Call the Help Desk (Technology Support Center) at 813-844-7490.

How do I obtain my password?

Please call the Help Desk (aka Technology Support Center) at (813) 844-7490​.

How do I log in to MindLab to complete eLearnings?

Click here for the ​MindLab login and eLearning tip sheet.

I haven't been trained on Epic but I am coming to TGH to treat a patient. What do I do?

The Epic Training Team in Organizational Development can be reached at 813-844-3883 or by emailing​

How do I change my name on my badge?

Please email Med Staff Services at with your updated driver’s license, medical license, and copy of marriage or divorce certificate.